Customer Comments

Customer Comments Survey for April 2008

We recently asked customers dining with us to complete a short questionnaire regarding their experiences with us. Out of the 25 completed questionnaires returned our customers replies are as follows:-

Have you enjoyed your meal 25 yes

Was this your first time to Steps Bistro 8 yes 17 no

Will you return in the future 25 yes

Would you recommend Steps Bistro 25 yes

How did you hear about Steps Bistro 2 from radio advertising 13 from friends 1 Advert 7 Just walked in 2 Recommended by hotel

Was Steps Bistro easy to find 25 yes

How would you rate our service 1 been poor 10 been excellent 1- 8 2-9's 22-10's

How would you rate the surroundings & ambience 1 been poor 10 been excellent 6-9's 19-10's

Did you know that we offer a complimentary celebration cake if advised upon booking? 7-yes 18- No

Additional comments that were made---

Great to be able to have food to suit dietary requirements

Great home cooked meal Excellent food & service Fab,fab,Fab

Thoroughly enjoyed the food & meal Rice Pudding was excellent

Excellent meal, congratulations to the chef, Sorry we live so far away (Norwich)

Dinner is always great, food & service is unbeatable

Very enjoyable evening Fab food, lovely & clean Very good

Lovely evening, food/service/ambience spot on, we look forward to future visits

Absolutely love it, fantastic Very nice, thank you very much, impressed by toilets

Fantastic Cake, thanks very much

2007-12-16	Jas
Jasmin Rivers \"I have never before in my years of eating out ever been inspired to write a letter of compliment, until now. I was introduced to Steps this week and was so impressed that I took my mother there for lunch 2 days later. On both occasions the food and service were consistently outstanding. It\'s not often one visits a restaurant that immediately hits all he right spots, i.e. lovely atmosphere, a truly genuine warm welcome, wonderful food beautifully presented and clean and efficiently run. Well done Rob, I hope your business goes on from strength to strength, I shall most certainly be recommending you and will be passing on your cards to all my friends and family, and my own customers when I open my shop. HAPPY CHRISTMAS TO YOU Best regards Jas

2007-12-16

Ben

\\\"Having just moved back to Torbay after a decade in London, working in PR and eating out many times every week I was desperate to find a restaurant, here, that provided good food with friendly but not intrusive service. I have spent the summer eating all over Torquay, but have yet to find somewhere that I\\\'d go back to regularly and be able to take a wide variety of people, knowing they could enjoy it.
It was by complete chance then that I stumbled on the hidden gem that is Steps Bistro, which I remember from years ago as a fairly good Italian where lots of stars from the Princess Theatre used to eat. The place though is a revelation if you want good traditional food, generous portions and wine that is high in quality and in value.
The service is attentive without being \\\'in-your-face\\\' and on my first visit having left an umbrella I received a text from the owner alerting me to the fact - which was way beyond the call of duty. Needless to say I was quick to return, and among my party were my parents who were so impressed they e-mailed all their friends the following morning.
If you are paying Steps a visit then you must order the most incredible potatoes I have ever tasted (I don\\\'t know what they are called but come with onions0), but don\\\'t order ice-cream unless you have a serious appetite - better still share.
The menu certainly isn\\\'t 21st century, but then neither is the atmosphere and both are better for it. I couldn\\\'t think of anywhere better for a gossipy lunch or somewhere to really relax with friends while you order that extra glass of wine just because you deserve it.

Hi Rob, Hope you are keeping well and busy. Just wanted to thank you for the superb lunch four of my friends had a couple of days ago at Steps Bistro. I recommended them to your fine establishment and they were very impressed with the level of service they received and the excellent food. I have listed Steps Bistro into my guest room folders and my recommended places to eat in Torquay. Keep up the good work, my partner Paul and I will be coming for dinner one night ourselves. Regards, Gary Gilmore. Owner. www.thesouthbournevilla.co.uk

Friday 22nd February 2008

DEAR ROB & TEAM, JUST TO SAY THE LEVEL OF SERVICE AND FOOD IS ALWAYS FANTASTIC WHEN EVER I HAVE FREQUENTED STEPS BISTRO. FROM THE FRIENDLY WELCOMING GREETING TO TANTALIZING THE TASTE BUDS YOU REALLY HAVE GOT IT COVERED.

MANY KIND REGARDS
JEANETTE Exeter FM

Wednesday 13th February 2008

Wow what fantastic value! I try to visit Steps for lunch as much as possible and would always recommend it to anyone willing to listen.
The chef is a lovely guy and the staff very pleasant. A hidden gem in Torquay

Lisa Wadling from Gemini FM

Wednesday 6th February 2008

We shall recommend your restaurant to friends and family who use our holiday flat in Torquay. We had a super lunch with you on Saturday, 20th January, 2008 where the food, service, decor and ambience were perfect. Our waiter was attentive without being intrusive. And such good value too, with home-cooked lunch for £5.00!

We'll definitely be back!

All the best, Sherry & Pete Burcher

Sunday 27th January 2008

I went to the Steps Bistro for my 50th birthday. The food and the service was excellent. They made my evening that extra bit special with a beautiful birthday cake. I really recommend this restaurant and I will be eating there again soon :)

Julie Staunton

From the Guests that attended our Ice Cathedral Themed Hen Party

Saturday 12th January 2008

Thank you so much for such a lovely evening. From being greeted at the door with a rendition of Happy Birthday, to the most gorgeous cake to finish the dinner, you made it really special!

See you soon,

For More Information Contact:

Steps Bistro
1a Fleet Street, Torquay, TQ1 1BX
Tel: 01803 200 770
Internet: Info@stepsbistro.co.uk

Send mail to Info@stepsbistro.co.uk with questions or comments about this web site. Last modified: June 12, 2008

Send mail to Info@stepsbistro.co.uk with questions or comments about this web site.
Last modified: June 12, 2008